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ticket faqs

ticket holder

When and where can I pick up my tickets that I’ve purchased?
How can I replace my lost tickets?
Can I receive a refund or exchange on my tickets?
What if I have tickets for a weekend performance when PortTIX is not open?
What happens if a show is cancelled?
How do I use a Mobile Ticket?


What methods of payment do you accept?
How do I know my transaction is secure?
What are your Ticket Fees?
Why do I have to create an account to purchase through PortTIX?
I’m not sure that my online order went through. What should I do?
Can tickets be ordered over the phone and then paid for with cash at the box office?
Can I purchase tickets and have someone else pick them up?
Do you offer any discounts on tickets?
What are your hours for ticket sales?


Who is an official ticket outlet?
How can I avoid buying from a re-seller?
Why shouldn't I buy from a re-seller?
What are you doing to prevent re-selling?