PortTIX will be closed for phone and lobby sales on Monday 5/20 for employee training. Web sales still available! 

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ticket faqs

ticket holder
questions

When and where can I pick up my tickets that I’ve purchased?
How can I replace my lost tickets?
Can I receive a refund or exchange on my tickets?
What if I have tickets for a weekend performance when PortTIX is not open?
What happens if a show is cancelled?
How do I use a Mobile Ticket?

Purchasing
Tickets

What methods of payment do you accept?
How do I know my transaction is secure?
What are your Ticket Fees?
Why do I have to create an account to purchase through PortTIX?
I’m not sure that my online order went through. What should I do?
Can tickets be ordered over the phone and then paid for with cash at the box office?
Can I purchase tickets and have someone else pick them up?
Do you offer any discounts on tickets?
What are your hours for ticket sales?

Third-Party
Resellers

Who is an official ticket outlet?
How can I avoid buying from a re-seller?
Why shouldn't I buy from a re-seller?
What are you doing to prevent re-selling?