digital ticket guide

Digital Tickets can now be accessed online at mytix.porttix.com or via the PortTIX App.

Online:

1. From your smartphone, log into mytix.porttix.com with your PortTIX username and password.
2. Make sure to login with the email address associated with your purchase.
3. Once logged in, upcoming tickets will appear under “My Events.”
4. Tap on a performance to see your digital tickets.

Via PortTIX App:

1. Download the PortTIX App to have your tickets one click away at all times!
2. The first time you open the app, click on the Account icon in the top right corner to log into your PortTIX account and securely save your login information.
3. Choose “Digital Tickets” from the App menu or click on the View Digital Tickets option on the home screen.

Yes, an account is required to purchase and view your digital tickets. This allows us to guarantee the security and validity of your tickets and helps prevent unauthorized re-sale.

If you don’t know your password, you can use the “Forgot Password” option to reset your password, or choose to request an access code via email to log in.

First, make sure you’re using the email account associated with your purchase. Double check your email confirmation from your order to confirm the correct email address.

If you don’t know your password, you can use the “Forgot Password” option to reset your password, or choose to request an access code via email to log in.

If you need any other help with your login, please contact PortTIX at (207) 842-0800 or boxoffice@porttix.com.

No, an app is not required to access your tickets. You can use any internet browser on your smartphone and go to mytix.porttix.com to log in and view your tickets.

We do recommend the PortTIX App as the easiest way to access your digital tickets. With the app, your login information is securely stored, and your tickets are always only one click away. Plus, you can view your order history and account information, browse upcoming events, and purchase tickets all in one place!

PortTIX has switched to Digital Tickets to increase safety and security, as well as convenience for ticket buyers.

Safe & Secure: Your tickets are protected in your account, requiring access with your login and password. For added security, your QR code changes every 30 seconds, ensuring that your tickets are only accessible to you. These security measures mean we can confidently confirm the validity of every ticket.

These safety and security measures are particularly important to prevent ticket brokers and unauthorized third-party sellers from preying on our guests. With the refreshing QR code, tickets can no longer be screenshot and distributed through unauthorized channels by resellers. The only way to access Digital Tickets is through your secure PortTIX account.

Convenience: With Digital Tickets stored in your online account, you don’t need to worry about losing your tickets or keeping track of the correct Mobile Ticket email anymore. Digital Tickets are always one click away in your online account at mytix.porttix.com, or via the PortTIX App. Digital Tickets can be added to your Apple or Google Wallet at any time.

QR codes with the login link are also available at the venue – just scan with your phone’s camera and log in to view your Digital Tickets.

The PortTIX App is the easiest way to access your Digital Tickets at any time. Your login information is securely stored in the App so you only have to log in the first time you open the app! In addition, you can view your full order history and account details, browse upcoming events, and purchase tickets all in one place.

Your Digital Tickets will appear in your account within 15 minutes after your purchase. You may access your Digital Tickets and add them to your Apple or Google wallet at any time, including before the QR code displays.

The refreshing QR code will activate 2 hours prior to the performance time.

Yes, you can add your tickets to your Apple or Google wallet at any time before your performance.

1. Choose the “Add to Wallet” button at the bottom of the ticket.
2. When the Wallet ticket preview pops up, click the “Add” button to confirm adding it to your wallet.
3. Make sure to add EACH ticket to your wallet individually.

Once the tickets are added to your wallet, you will see a message confirming that your ticket has been added to the Apple or Google Wallet. If you have any issues accessing the tickets through Apple or Google Wallet, you can choose to get the ticket back from the wallet and display it in your account again.

No. To deter fraudulent ticket sales, our Digital Tickets use a refreshing QR code which frequently changes. Printouts of digital tickets, screenshots, or tickets without a QR code will not be accepted.

If you will not have access to your digital tickets via smartphone upon arrival at the event, please contact PortTIX at (207) 842-0800 or boxoffice@porttix.com to request paper tickets.

Only tickets with Digital Ticket delivery method are available in your online account. If your order was set to be picked up at Will Call or delivered via Standard Mail, digital tickets will not appear. You can see all upcoming event titles, dates/times, and venues if you log into your account on porttix.com.

For PSO Subscription orders: during the subscription renewal period, your digital tickets will not display until the order is fully paid and seated by the box office if necessary.

As a safety measure, the refreshing QR code is delivered 2 hours before your performance time to deter unauthorized ticket resale. Your QR code for your digital tickets will automatically appear at that time.

If you are unable to retrieve your tickets for any reason, stop by Will Call at the Box Office before your show and we can print paper copies of your tickets.

Public WiFi is available at some but not all venues. Please plan to use your cellular data. If you experience cell phone connectivity issues and are unable to retrieve your tickets, stop by Will Call at the Box Office before your show and we can print paper copies of your tickets.

We still offer paper tickets via mail or pick-up! When purchasing your tickets online, choose the “Change Delivery Method” option at checkout and select to have your tickets held at the Box Office for pick-up, or sent in the mail for $3.

If you’ve already placed an order with Digital Ticket delivery, and you will not have access to a smartphone upon arrival at the event, please contact PortTIX at (207) 842-0800 or boxoffice@porttix.com to request paper tickets.

Most Apple and Google Wallet tickets load successfully, but for some patrons, the QR code does not display. This can be caused by a variety of factors, including user or device settings, limited or slow internet connectivity, background updating processes, or other issues.

If your show starts within two hours and your Apple or Google Wallet ticket does not display a QR code: please login to mytix.porttix.com on your mobile phone or desktop, find the event and ticket, and click “Get ticket back.” You can then display the QR code through your online account on your phone for scanning and entrance.

Anytime someone in your party arriving separately we recommend that you Share the ticket with your guest to facilitate easy entry to the venue. Someone running late? You can take your seat before they arrive!

If you’re buying as a gift you can use the Share option to send your tickets to the gift recipient. If you can no longer attend an event, you can use the Share option to pass your ticket along to friends or family.

1. Log in to mytix.porttix.com or view your tickets through the PortTIX App
2. Select the performance you will be attending.
3. Tap the Share button that appears directly above the tickets
4. Select which individual ticket or tickets you’d like to share.
5. Enter your guest’s full name and confirm your selection.
6. Share* the link via text or email.
7. If you are using a laptop or desktop computer, we recommend using the COPY INVITE option to copy your unique share link. Paste the link into a text or email and send it to your guest.
8. To Accept the Tickets, your guest must log in or create an account if they don’t already have one.

*You do not need to share your tickets with yourself; your tickets are accessible to you on any device. You must be logged in on your mobile device to display your tickets at the venue. 

Some performances may have restrictions on ticket sharing. If you are no longer able to attend the performance and are unable to share your digital tickets, please contact PortTIX at (207) 842-0800 to request paper tickets to be held for pick up.

YES! They must log in to view and accept the tickets you’ve shared. If they already have a PortTIX account, they may use their existing log in. If they do not have an account, they will have the option to Register a new account to accept the tickets.

Digital tickets are only delivered through mytix.porttix.com – a secure website. Each user needs a login to access their tickets, including those that have been shared. This ensures that we can verify the validity of all digital tickets. Shared tickets are not valid until they are accepted.

Once you have shared a digital ticket, you will see one of two statuses on your Digital Ticket:

Ticket Shared with (Pending) Your Guest’s Name

• This means your guest has not yet accepted the tickets.

• You may want to remind them to check their email or text messages for the ticket invite link you sent to them.

• If your guest is unable to find the link, you can select Share this invite again to resend the invite. If your guest is no longer able to attend, select Get this ticket back.  Now you can share the ticket with someone else or use it yourself.

Ticket Accepted by Your Guest’s Name

• Success! Your guest has claimed the ticket. They can access it anytime at mytix.porttix.com.

If your guest is no longer able to attend, you can select Get this ticket back. Now you can share the ticket with someone else or use it yourself.

Yes! If you see the Share option in your Digital Tickets, you may share them, even if the QR codes have not yet been sent.

1. Click the link that was sent to you.
2. Login using your PortTIX account OR register a new account if you don’t have one.
3. Click the ACCEPT TICKET button to add the Digital Ticket to your account.

Some performances allow tickets to be re-shared, while some may have restrictions on re-sharing. If you have accepted a shared ticket and can no longer attend, we ask that you first check with the purchaser if they would like the ticket back or if they are happy for you to re-share it. If the Share button is active above the Digital Ticket, then you are able to re-share using the standard sharing process!

Unfortunately, you cannot undo returning to sender or declining a ticket; you will need to ask the sender to share the invite with you again. To do so, they will need to login to their account again and click Share. PortTIX cannot share tickets on the original purchaser’s behalf without their authorization.

You will need to ask the sender to share the invite with you again. To do so, they will need to login to their account again and click Share. PortTIX cannot share tickets on the original purchaser’s behalf without their authorization.

No, tickets that have been shared cannot be exchanged, donated, or returned by a ticket recipient. Please reach out to the original purchaser of the tickets to let them know you can’t attend so they can make other arrangements. Select Return this ticket to sender to return the Digital Ticket to the original purchaser, so it can be shared again, exchanged, or donated.

The original purchaser of the tickets can reclaim shared tickets at any time. They may have sent you the wrong ticket, or they may have needed to exchange that ticket or make some other change. Contact the sender to inquire about why they reclaimed the ticket and if they can share it with you again.